Charter FAQ

How many people can ride on a chartered trolley?
 We recommend between 32 and 35 passengers per car. Our charter reservations are for a MAXIMUM of 35 passengers.

Can we charter more than one trolley at a time?
 Due to service commitments we are typically limited to chartering only one trolley at a time, but a times we are able to accommodate multiple vehicles for a reservation.

Where is the best place to park? 
For most charters we suggest parking near our Uptown Station on Cityplace West Blvd or on an adjacent cross street. This location can be accessed by autos or your guests can arrive via DART rail. If the latter, they must exit their DART train at the Cityplace/Uptown subway station and follow signs to the M-Line and/or the West Exit. The surface is reached by elevator and/or escalator. On arriving atthe surface they will be at our Uptown station. Red, Blue and Orange Line trains serve the subway station.

Can the trolley wait for us if we want to get off for a few minutes? 
Because our trolleys operate on city streets we are unable to stop in the street and wait. Additionally, other trolleys operating on a regular schedule need to come and go so we cannot wait in one place and block the track. However, we are able to hold at each end of the line: End of Cityplace West Blvd (Uptown Station) or St. Paul and Ross Ave (St. Paul Terminal).

Where do the trolleys stop for restroom breaks? Our restroom breaks for our Charters are at our Klyde Warren Park stop.

Are the trolleys heated and air-conditioned? All of our trolleys are heated. With the exception of car 122 (Rosie), all M-Line trolleys are air-conditioned.

Do the trolleys run in bad weather? The trolleys run in all kinds of weather but can be subject to service delays if our power from TXU is interrupted by a storm or otherwise.

Where is the car barn?
 Our Car Barn is located at 3153 Oak Grove Ave Dallas, TX 75204.

Can we bring music on board? Yes, but music must be battery operated and self contained.

Do you furnish decorations and can I also bring my own decorations? We can furnish interior balloons on adult and child birthday charters. In addition you may bring some decorations of your own — for example banners. None of your decorations can be affixed to any of the trolley’s wood surfaces with tape. No outside banners are permitted.

If you would like to add additional decorations or set up of your own, you are able to do so an hour prior to your Charter reservation time at our Trolley Barn. Absolutely no confetti will be allowed.

How many balloons do you furnish and what colors do you have? Twenty (20) balloons maximum. The available colors are orange, yellow, red, pink, gold, silver, burgundy, white, black, light blue, dark blue, light green, dark green, purple, deep purple

Are we allowed to bring food? You are allowed to bring food for your Charter reservations.

Are alcoholic drinks allowed during a charter?
 Alcoholic drinks may be provided by the charter host on a BYOB basis, but M-Line personnel are prohibited from loading or handling these. Alcoholic drinks are allowed only on Adult Charters. Kegs are not permitted.

How many drinks does an M-Line cooler hold?
 Approximately 24 standard 12 oz. cans.

How big are the tables on the trolleys? Tables between the seats are available for children’s charters only and are approximately 30″ x 24.” Buffet tables are available for both Adult and children’s parties and are approximately 6′ x 24″

Can I bring an animal on board? 
Under normal circumstances the M-Line is pet friendly, however the animal must be well behaved and on a leash or otherwise under your control. As always, service animals are welcome.

Can we choose our pick up and drop off locations? If you’re interested in doing a separate drop off/pickup than the beginning and end of your reservation you must:

  • Notify the Motorman of the Charter as to where you would like to be dropped off
  • Coordinate a Time and Place as to where you and your group would like to be dropped off and picked up
  • Make sure your group is at the Time and Place in which you specified with the Motorman
    Failure to meet at the given place and time will result in Motorman heading back to the Trolley Barn
  • If anything is left on board after your reservation it is your responsibility to retrieve those lost items from our Trolley Barn

Important Notices: If you and your group are more than 15 minutes late for your Charter Reservation, the Motorman conducting the Charter will leave the pickup location and head to the Trolley Barn for group arrival.

All Charters will be paid IN FULL at time of booking. Refunds will be issued if given two weeks notice.

We will charge an additional $100 for damage or spillage after inspection of the trolley at the end of the charter.

We can only provide one charter a day due to the size of our fleet.